Born From An Innate Desire To Assist And Serve, Digicall Has Been Delivering World-Class Outsourced And Incident Management Services In South Africa Since 2003 And Expanded To The UK In 2012 And Australia In 2015.
 
Whether you’re in insurance, banking, telecoms or just a household that needs their geyser replaced. We offer our clients best in class, stringently vetted, specialist service solutions under one vision and ethos. Our service is supported by unique technologies and people who live to exceed client expectations and grow their customer’s businesses. This approach has cemented our role as a disruptor and leader in our industry, which has allowed us to become one of the world’s best BPO and incident service providers.

We Are Digicall. The Power Of One. The Strength Of Many.
The Power Of One, For All
 
Digicall is a growth enabler behind many of South Africa’s biggest and best-loved brands. We deliver on your outsourcing requirements by harnessing the combined power of varied specialist services under one ethos and operation. If you have a business process out of your core focus, you can rest assured that Digicall’s wide selection of white label and direct-to-customer services, can assist to solve your problem.

 Our sole purpose is to be a seamless extension of our client’s brands and a trusted hero to everyone our business touches. 

 We promise our clients and customers:

- One service ethos – in whichever way you engage with Digicall, you will have a consistent, connected, smart and speedy service experience.
- Complete commitment to innovation, technology and total transparency – our systems enable a single view of your customer’s data – from receiving an incident report through to claims processing. 
- We offer a full-service solution while giving our clients a comprehensive view of our customer experience protocols in which all incident response data is fully captured and reported.

View our vacancies at:  https://www.digicallgroup.co.za/vacancies 


Outsourcing

Digicall Group

Ruben Moggee

Elaine Pretorius

Justus Fourie

Conrad Erasmus

Adam Koekemoer

Debbie Victor (Mertsch)

John Hunidzarira

Johan Kriel

The IT and Development team at Digicall Group is responsible for maintaining and enhancing the company's technological infrastructure and developing innovative software solutions. This team ensures seamless incident management, supports automation, and builds full-stack applications that drive efficiency and customer satisfaction. They also provide critical help desk support and network engineering to maintain system integrity and continuous service availability. Their work is integral to Digicall’s commitment to innovation, transparency, and delivering a consistent, high-quality service experience.

IT and Development

Customer Relations & Support

Leadership Team

IT and Development

About

Team members

Other teams at Digicall Group

Customer Relations & Support

Leadership Team