Phoebe Lou is an Associate Authentication Analyst at DigiCert since March 2024, where responsibilities include authenticating certificate requests, supporting domain control validation within Public Key Infrastructure (PKI), and providing customer support. Previously, Phoebe served as a Business Analyst at Premium Repair Services from January 2022 to September 2023, focusing on gathering business requirements and streamlining tracking processes. Prior experience also includes roles as an IT Support Officer at WE-EF LIGHTING, where IT troubleshooting and data management were key tasks, and Monash IE Project Developer at innoTel Australia, implementing support systems. Educational qualifications include a Bachelor's degree in Information Technology from Monash University and a Certificate IV in Business from Navitas College of Public Safety.
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