Pat P.

Pat P. has extensive work experience in the customer service industry. They started their career at Grab as a Call Center Supervisor for outbound calls and later became a GrabFood Call Center Team Manager. At Traveloka, they worked as a TH Customer Excellence Supervisor and Vendor Manager, and at Shopee, they served as a Customer Service Quality Assurance Lead. Most recently, at Digiserve Corporation, Pat held the position of Quality Assurance Manager and Head of Contact Center, where they were responsible for overseeing contact center operations and leading a high-performance team. Throughout their various roles, Pat has demonstrated expertise in staff management, performance evaluation, training, and implementing customer service policies and procedures.

Pat P. earned a Bachelor's degree in Computer Science from Southern Illinois University Edwardsville. This educational achievement occurred between 2008 and 2011.