Imke Pfennig (Immi)

Imke (Immi) Pfennig's work experience includes:

- Sales Automation Analyst at Digital.ai from 2015 to present. Responsible for identifying and supporting sales processes, setting up new functionality in Salesforce, and providing day-to-day support to all departments. Also in charge of monitoring data quality, implementing best practices, and customizing Salesforce profiles, roles, and security settings.

- Market Research Coordinator at Ipswitch, Inc.-WhatsUp Gold from 2011 to 2014. Developed standard surveys and database reporting for the organization, coordinated multiple Beta Programs, and tracked customer responses. Ensured timely responses to issues, questions, or product enhancement requests by product managers.

- Community Specialist at Ipswitch, Inc.-WhatsUp Gold from 2011 to 2012. Administered the WhatsUp Gold community forum using Igloo software, designed customer engagement initiatives, and tracked forum activity and rewards for customers based on their level of interaction.

Imke (Immi) Pfennig attended Berufsbildende Schulen Oldenburg in Germany from 1990 to 1993. The specific degree and field of study during this time is unknown. In addition to their formal education, Imke obtained certifications such as Salesforce Certified Administrator (SCA) from Salesforce in April 2021. Imke (Immi) also holds a certification as a Certified ScrumMaster, although the institution and date of attainment for this certification are not specified.