Diana Collado

Diana Collado, MBA, serves as a Manager at Digital Federal Credit Union since June 2023. Previously, Diana held the position of Operations Manager at ACAMS from April 2019 to August 2022, where leadership encompassed a team of 5 management supervisors and 15 specialists in Service Operations, including the Call Center and Certification Support service. Diana's extensive experience at Verizon from January 2005 to January 2018 included roles such as Senior Operations Manager, overseeing dispatch for service technicians; Technical Customer Service Manager, focusing on escalations of high-priority jobs; and Senior Analyst in Human Resources, managing attendance plans for unionized associates. Diana's academic background includes a Master of Business Administration from Centenary University, alongside multiple certificates in Project Management and Human Resources from The George Washington University and Rutgers University.