Jen Ward

Jen Ward is an experienced professional in the financial services sector, currently serving as the Card Services Manager at Digital Federal Credit Union since August 2020, after holding the position of Assistant Card Services Manager. Ward has been a Board Member of the Northeast Contact Center Forum since July 2018 and previously held various roles at The Village Bank, where responsibilities included serving as Assistant Treasurer Customer Care Manager from May 2017 to August 2020. Early career highlights include working as Branch Manager at Georgetown Bank, Assistant Store Manager at TD, and Asst. Branch Manager at Jeanne D' Arc Credit Union. Ward's career began as a Head Teller at Fleet Bank and progressed through roles in customer service at Aetna. Jen Ward attended Middlesex Community College from 2001 to 2004 and has further education from the Center for Financial Training spanning from 2004 to 2015.