Bianca Drocan

Bianca Drocan is an experienced professional specializing in technical support and customer service, currently serving as Technical Support Team Lead at Naveo Commerce since January 2022. In this role, Bianca manages support-related tasks, troubleshoots issues collaboratively with cross-functional teams, and analyzes customer support metrics to enhance service levels. Previous positions include Customer Support Manager and Specialist at Holvi, where relationship management and teamwork were key, as well as roles at DHL and 2degrees, focusing on customer queries and project coordination. Bianca holds a Master’s Degree in Sustainability Studies from the University of Leeds and a Bachelor’s Degree in Energy Management from the University of the West of England.