MacKenzie Ito

Mackenzie Ito is a skilled Technical Writer at Digital Watchdog® since March 2018, adept at designing and managing the company's knowledge base to improve internal communication and collaboration. Mackenzie has successfully generated instructional resources for product usage and repair, and previously served as a Technical Support Engineer, resolving complex hardware and software issues while advising security installers nationwide. Prior experience includes a role as Senior Associate of Guest Services at the Aquarium of the Pacific, where Mackenzie collaborated with management on operations and disaster response initiatives. Mackenzie also contributed as an Education Interpreter, engaging youth through presentations, and served as Assistant to the Editor at The Odyssey Online, where article authorship and editorial feedback were key responsibilities. Mackenzie holds a Bachelor of Arts in Creative Writing from California State University, Long Beach.