Alice Gerlin

Alice Gerlin is an experienced professional with a diverse background in sales operations and customer success management. Currently serving as Sales Operation Manager at DIGITRIPS Group, Alice is responsible for structuring commercial tools and processes, managing CRM evolution, and coordinating technical advancements. Prior to this role, Alice held positions at Flatsy, including Business Operation Manager and Senior Customer Success Manager, where responsibilities included implementing processes to enhance team efficiency and managing customer onboarding and success. Previous experience includes roles at Deliveroo, Adikteev, Groupon, Michel et Augustin, and Ralph Lauren, showcasing a consistent focus on operational efficiency, team leadership, and client relationship management. Alice Gerlin holds a Master’s degree from Grenoble Ecole de Management and has additional education in business and marketing from ESIC Business & Marketing School.