Alan Ross Dippfs

Alan Ross DipPFS has extensive experience in the finance and insurance sectors, currently serving as a Pension Complaint Manager at Diligenta since May 2021, where responsibilities include investigating pension complaints and ensuring fair outcomes through effective communication. Prior roles include Complaint Handler at RFS Con, Quality Assurance Consultant at Change Recruitment Group, and various positions at Grovelands, focusing on wealth and business lending complaints. Alan also held roles in compliance and customer relations with Compiance First and Huntswood, respectively, alongside a long tenure as a Financial Planning Adviser at Bank of Scotland. Educational qualifications include a Level 4 Diploma in Financial Planning from the Chartered Insurance Institute and certifications in regulated general insurance and mortgage advice.