Josh Bentley is an experienced operations and continuous improvement leader with a strong background in customer service management within the life and pension industry. Currently serving as Operations Service Delivery Manager at Diligenta, a subsidiary of Tata Consultancy Services, since March 2022, Josh leads a team of approximately 65 Customer Service Advisors and Managers to ensure effective back office processing. Prior to this role, Josh accumulated significant experience at Thames Water from April 2005 to December 2021 in various positions, including Continuous Improvement/Delivery Lead, Offshore Performance Lead, and Service Delivery Manager, where responsibilities included driving improvement projects, managing performance, and collaborating with cross-functional teams to enhance service delivery and address customer complaints.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.