Luma Davies is an experienced Compliance Officer at Diligenta, a subsidiary of Tata Consultancy Services, since September 2021, and has been a Quality Assurance professional at Sun Life Financial of Canada (UK) since April 2013. Luma possesses a strong background in regulatory compliance and quality assessment, having managed complaint adjudication processes at Sun Life and previously at Friends Life Group, where responsibilities included root cause analysis and training new staff. Earlier roles included Project Reviewer at Winterthur Life, demonstrating expertise in policy review and managing compliance with financial regulations. Luma holds multiple qualifications from the ifs Institute of Financial Services, including certificates in Mortgage Advice and Practice, as well as Financial Advisers' client assessment and advice.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.