Matthew Biggs has accumulated significant experience in the financial services industry, currently serving as a Complaints Manager Specialist at Diligenta, a subsidiary of Tata Consultancy Services, since October 2021. Prior to this role, Matthew worked as a Quality Assurance Specialist at HSBC from October 2019 to September 2021. Matthew holds a Diploma in Financial Planning and Services (DipFa) and a Cemap qualification in Mortgages, both earned from the London Institute of Banking & Finance (LIBF).
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.