Diligenta - a subsidiary of Tata Consultancy Services
Natalie Peacock (DipCII) has extensive work experience in various roles related to complaints management, customer relations, and team leadership. Natalie is currently serving as the Head of Complaints for SLOC & Phoenix accounts at Diligenta, a subsidiary of Tata Consultancy Services. In their previous role at Diligenta, they were the Head of Voice & Complaints. Prior to that, Natalie worked at The Openwork Partnership as a Wealth Advice Team Manager and later as a Legacy Asset Transfer Team Leader. Natalie also held the position of Customer Resolution Manager at Capita and worked at Thistle Insurance Services as a Customer Relations and Quality Manager and Complaints Manager. Natalie's career began at Capita Life and Pensions, where they held roles as a Technical Team Leader and Team Leader.
Natalie Peacock (DipCII) attended St Josephs Roman Catholic School in Swindon from 1992 to 1997. However, there is no information provided about any degree or field of study obtained during this time. Additionally, Natalie Peacock has also been certified as a Best Companies 3 Star Accredited Manager, but no details are given regarding the date of obtaining this certification.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.