Sean O'Boyle

Sean O'Boyle is a financial services professional with significant experience in contact centre management and process re-engineering to enhance customer service while minimizing costs. Currently serving as the Head of Contact Centre at Diligenta, Sean has previously held leadership roles at Markerstudy Broking, Banco Santander, and Alliance & Leicester, among others. With a career spanning over 20 years, Sean has consistently demonstrated an ability to develop initiatives that drive complaints reduction and operational excellence across various customer service environments. They hold a National Diploma in Civil Engineering and a degree in Construction Management from Leeds Beckett University.