Thomas Duckett

Thomas Duckett is an experienced professional currently serving as Complaints Manager and MI Analyst at Diligenta, where leadership of a team focuses on Root Cause and MI analysis, particularly within investment-related complaint cases. Previous roles include Social Media Liaison Manager, where monitoring social media activity informed effective complaint management strategies, and a French and Philosophy Tutor at MyTutor.co.uk, customizing sessions for GCSE and A-level students. Thomas held the position of President of the University of Edinburgh Korfball Club, managing a committee and BUCS teams, and worked as a Waiter at CGC Event Caterers, leading a team to deliver exemplary service. Earlier experience as a Reading and Learning Advisor at Explore York Libraries involved managing volunteers and establishing a coding club for children. Thomas holds a degree in French and Philosophy from The University of Edinburgh.