Zoe Pruhs has extensive experience in operations and customer experience management, currently serving as Recruitment Lead and Head of Contact Centres and Customer Experience at Diligenta since April 2022. Prior to this role, Zoe held the position of Sales Manager (Customer Operations) at Lifesure from January 2022 to April 2022, overseeing sales, renewals, and servicing teams. Past experience includes serving as Business Lead (Operations) at RSA from September 2018 to November 2021, Customer Operations Manager at BGL Group from January 2012 to September 2018, and Expert Team Leader at Diligenta from May 2001 to January 2012.
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