Nancy Merhi is an experienced customer success manager currently working at DiliTrust since August 2022, where responsibilities include engaging with clients and managing project implementations for high-value customers. Previously, Nancy served as Head of Customer Success at In2 from September 2021 to August 2022, achieving significant improvements in onboarding efficiency across a diverse EMEA customer portfolio. Prior roles include Head of Customer Service at NokNok, where a major initiative increased customer satisfaction, and Head of Customer Operations at HiCart.com, contributing to strategic operations within the executive team. Nancy began a career in telecommunications at Alfa Telecommunications, moving from a Senior Quality Control and Project Coordination Specialist to High Value Customer Care Representative. Educational qualifications include a Master’s in Marketing and Communication from ESCP Business School and a Doctorate in Business Administration from IAE Nice.
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