Niharika Agrawal is a seasoned professional in the field of customer success, currently serving as a Senior Customer Success Manager for the MEA region at MoEngage since September 2023. Niharika's prior experience includes roles at Freshworks from March 2021 to September 2023, where Niharika progressed from Customer Success Specialist to Customer Success Manager, and a position at Accredian as a Customer Success professional in Inside Sales. Additional experience includes customer success roles at CollegeDekho and Nestlé as a Marketing Executive, as well as key account management at Cordlife India. Niharika holds an MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Technology in Biotechnology from Amity University Gwalior.
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