Nirvana Ramparsad is a skilled Senior Systems Engineer at Dimension Data since November 2020, specializing in Avaya Proactive Contact Dialer and Outreach Manager as well as NICE Workforce Manager support. With a robust background in contact center technologies, Nirvana has experience in translating requirements into design documentation and facilitating CX training for all CX products. Previous roles include Avaya Dialer Engineer/Noble Dialer at Telesto Communications, Systems Engineer at Ninzi-Connect Software, Avaya Systems Engineer/Team Leader at Dimension Data Middle East and Africa, and IT Helpdesk Coordinator at Europ Assistance. Throughout these positions, Nirvana has demonstrated expertise in supporting and implementing departmental initiatives across front and back-end operations.
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