Chris Simpson

Vice President of Customer Success at Direct Commerce

Chris Simpson has a diverse work experience spanning over 14 years. Chris currently holds the position of Vice President of Customer Success at Direct Commerce since February 2021. Prior to this role, they served as the Head of Customer Success and Director of Strategic Accounts at Direct Commerce.

Before joining Direct Commerce, Chris worked at Demandbase as a Senior Enterprise Account Director from May 2019 to April 2020. Chris played a crucial role in driving new business and ensuring client success by utilizing AI technology for Account Based Marketing.

From June 2016 to May 2019, Chris held the position of Customer Sales Director at Skillsoft, where they partnered with clients to align their learning objectives with Skillsoft's extensive library of courses and resources. Chris assisted clients in achieving measurable business results in employee engagement and retention rates.

Chris gained valuable experience at IBM, where they held two distinct roles. From October 2014 to June 2016, they served as a Smarter Workforce Account Executive, supporting HR professionals with talent management solutions. Prior to that, they worked as an IBM Collaboration Solutions Executive from January 2011 to October 2014, helping organizations develop and implement social, mobile, and digital strategies.

Chris started their career at InsideTrack as the Director of Sales Operations, where they built a sales forecasting system and established an Inside Sales team. Chris worked in this role from January 2010 to February 2011.

In their earlier years, Chris Simpson served as the Vice President of Sales, Marketing, and Client Services at Embark Corporation. During their time there from February 2007 to January 2009, they were responsible for managing a portfolio of Higher Education Institutional clients and identifying new business opportunities to increase market share.

Overall, Chris Simpson has a strong background in customer success, sales, and marketing across various industries and organizations.

Chris Simpson attended Ithaca College and obtained a Bachelor of Arts (BA) degree with a major in Economics and a minor in Psychology. The dates of enrollment are not provided. Prior to attending Ithaca College, Chris attended St. Ignatius College Preparatory, but their degree and field of study are unknown. In terms of additional certifications, Chris obtained the following certifications: Scrum Foundations from the Scrum Alliance in May 2022, Demandbase ABM Advanced Certification from Demandbase in January 2020, and Demandbase ABM Foundations Certification from Demandbase in December 2019.

Links

Previous companies

Demandbase logo
IBM logo
SkillSoft logo

Timeline

  • Vice President of Customer Success

    February, 2021 - present

  • Head of Customer Success

    August, 2020

  • Director of Strategic Accounts

    May, 2020