Customer Success and Support

The Customer Success and Support team at Direct Commerce ensures that clients maximize the value of their paperless source-to-pay platform by providing exceptional service and guidance. This team works proactively to enhance customer satisfaction, drive product adoption, and address any issues promptly, ensuring seamless integration and continuous process improvement for their B2B clients. The Vice President of Customer Success leads the strategy, the Enterprise Customer Success Manager fosters strong client relationships, and the Manager of the Customer Support Team oversees the resolution of customer inquiries and technical support.