Lucy Isbell

Lucy Isbell is an experienced insurance professional currently serving as the Claims Liaison Section Leader at Direct Commercial Limited since July 2018. Prior to this role, Lucy worked as an Investigator at the Financial Ombudsman Service, where responsibilities included thoroughly investigating customer complaints related to financial products and services. Lucy's career also includes experience as a Claims Adjuster at Catalyst Consulting Solutions Limited, managing motor claims and ensuring exceptional customer service. Earlier experience includes a position as a Motor Claims Technician at QBE Insurance, where Lucy handled claim notifications and client management, in addition to general administrative duties. Lucy graduated from Shenfield High School in 2012.