Success & Growth Partner

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!

POSITION SUMMARY:

We are seeking a dynamic and customer-centric broadband Success and Growth Partner to join our team. In this role, you will be responsible for enhancing customer satisfaction and driving growth through proactive outreach to both residential and business customers. You will play a key role in ensuring our customers achieve their desired outcomes while identifying opportunities for new sales. If you are passionate about customer success and driving growth in the broadband industry, we want to hear from you! Apply today to join our team and make a difference for our customers.

KEY RESPONSIBILITIES:

• Proactive Customer Outreach: Engage with existing customers regularly to understand their needs, provide support, and ensure they are maximizing the value of our broadband services.
• Customer Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor and advocate.
• Sales Generation: Identify and pursue opportunities for new residential and business sales, upselling, and cross-selling additional services.
• Customer Education: Develop and deliver educational materials and resources to help customers understand and fully utilize our broadband offerings.
• Feedback Collection: Gather customer feedback to identify trends, potential issues, and areas for improvement, reporting insights to relevant teams.
• Collaboration: Work closely with the customer support, marketing, and technical support teams to ensure a seamless customer experience and effective resolution of issues.
• Performance Tracking: Monitor customer health metrics and sales performance, adjusting outreach strategies as necessary to meet targets.
• Problem Resolution: Assist customers with any inquiries or issues, coordinating with support teams to ensure timely and effective resolutions.

SALARY:      $37,000/year Base Salary + Uncapped Commission Structure

                         Target compensation: $70,000 - $125,000.

SCHEDULE:

• Work hours will be between 35 to 40 hours per week during regular business hours, with the possibility of evening and weekend shifts for outreach as needed.
• Occasional travel as needed.
• Location: Openings available in Eastern Idaho, Greater Livonia Area of Louisiana, and Unity/Brookes/Waldo, Maine.

QUALIFICATION & REQUIRED SKILLS EXPECTATIONS:

• 3-5 years relevant experience in customer success, sales, or similar role, preferably in the broadband or telecommunications industry.

• Proven track record in customer relationship management, sales or similar role.

• A results-driven attitude with a focus on achieving sales and customer satisfaction goals.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong interpersonal and communication skills, with the ability to engage and influence customers.

• Familiarity with CRM software and customer engagement tools is a plus.

• High School diploma or equivalent required.

• Associates or bachelor’s degree in Business, Marketing, Communications or related field, preferred.

• Competency in Windows-based environment.

• Internet and technologically savvy.

• Understanding of fiber broadband construction process.

• Must have and maintain valid Driver’s License with good driving record.

• Ability to pass background check, pre-employment drug and alcohol screening, and drug screening at any time during employment.

BENEFITS:

• Uncapped commission structure with bonus opportunities
• Health/Dental/Vision Insurance for $1/month
• Tele-Health Services
• Preventative Wellness Programs
• 401(k) with 6% Company matching
• Generous paid time off (prorated 14 days in year 1 and earning more each year)
• 10 observed/paid holidays
• Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
• Company-paid short-term disability
• Long term disability
• Tuition Reimbursement Program (professional and personal)
• Voluntary Flex Spending for Medical and/or Daycare
• Voluntary Supplemental Group Term Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Free internet if you live within our service footprint
• Opportunities for advancement

Direct Communications is an Equal Opportunity Employer and provider.