Donna Munro Cmgr McMi

Donna Munro CMgr MCMI serves as a Senior Technical Claims Manager at Direct Line Group since August 2022, excelling in operational claims management for Travel Claims and focusing on delivering positive customer outcomes through effective teamwork and development of staff skills. Previously, Donna held roles such as Head of Complaints at Diligenta, ensuring quality resolutions in life, pension, and investment complaints, and Senior Customer Relations Operations Manager at Direct Line Group, where exceptional service was provided in escalated complaints across various products. Donna’s extensive experience spans multiple positions within Direct Line Group and RBS, demonstrating a consistent commitment to complaint handling, process optimization, and team leadership throughout a career starting in 1991.