Scott Deering

Scott Deering has over 15 years of experience in speech analytics and data management. Currently serving as a Data & Insight Manager at Direct Line Group since November 2016, Scott utilizes Callminer to develop and maintain speech categories while managing vendor relationships for software updates and troubleshooting. Previously, at Lowell Group from November 2015 to November 2016, Scott built and maintained speech queries using Nexidia software, providing critical management information and reports. Scott's early career includes a role as a Speech Analytics Business Analyst at British Gas from October 2009 to June 2015, where similar responsibilities were undertaken, alongside a position as a Customer Service Advisor and Assistant Account Manager at Barclaycard from January 2004 to August 2009.