Ernesto Rivero

Ernesto Rivero is an experienced professional with a diverse background in customer service and technical support. Since March 2017, Ernesto has worked as a Senior Customer Service Tech Support at Western Union. Concurrently, Ernesto has been an Account Manager at MTM TELECOM since March 2016 and has held roles at DIRECTO.COM COMUNICACIONES SA DE CV as a NOC Routing Specialist since November 2012, focusing on special routes monitoring and customer care. Prior experience includes serving as a Quality Assurance Manager at Direco.com and working as a Paralegal in immigration law. Ernesto's career in technical support began at Verizon, where a role as Team Leader was held from 2007 to 2010. Educational qualifications include attendance at UNAM from 1986 to 1992.