Josh Michael

Josh Michael is an experienced professional in client experience and operational leadership, currently serving as Client Experience Manager at Dis-Chem Life since May 2025. Previously, Josh held the position of Interim Head of Department for Claims, Service Delivery & Operational Administration at The Unlimited, where significant operational improvements and strategic initiatives greatly enhanced customer satisfaction. Earlier roles include Senior Operations Manager and Operations Squad Lead at Naked, focusing on client retention and performance delivery in the FinTech sector, as well as a Business Development Manager at Spearmint Services, where market research and sales skills were developed. Josh began a career in consulting at Stock Market Dynamics, gaining insights into client relations and educational offerings. Educational qualifications include a Bachelor of Commerce with Laws from Monash South Africa and Matric from St Dunstan's College.