Michael F.

Michael F. is an experienced leader in customer operations with a proven track record in the gaming and tech industries. Currently serving as Sr. Manager of Customer Experience at Discord since March 2018, Michael oversees a team of CX Managers, ensuring exceptional 24/7 international coverage and implementing efficient internal support processes. Prior roles include Director of Customer Operations at NomNomNow, where Michael enhanced operational efficiencies, and various positions at MZ and Wonolo, where responsibilities included managing customer support teams and processes across multiple titles. With a background in consumer marketing at Future and marketing roles at Littler Mendelson, Michael possesses a diverse skill set in customer experience and operational management, grounded in a relevant education from Adelphi Business College.