Shaina Petalver

Shaina Petalver is an experienced IT Support professional currently working at Discord as an IT Support Associate and IT Support Technician since May 2021. Prior to this role, Shaina served as a Help Desk Administrator in IT at Mapbox from November 2019 to May 2021, focusing on troubleshooting in diverse environments, network and printer issues, employee onboarding, and IT documentation. Shaina's work history includes positions at YouTube as a Receptionist, Verily Life Sciences, and Old Republic Home Protection, where responsibilities ranged from guest management to data entry and policy reinforcement. Shaina began a career in customer service at IKEA Group, showcasing strong skills in sales and customer interactions. Educationally, Shaina holds a High School Diploma with a focus in Biomedical Sciences from Jesse M. Bethel High School.