Kelly Madison

Kelly Madison is an accomplished professional with extensive experience in operations strategy and marketing, currently serving as Vice President of Discover Personal Loans Operations Strategy at Discover Financial Services since July 2005. Key responsibilities include managing department budgets, initiating cost-saving measures, and enhancing communication within the organization. Previously, Kelly held roles such as Director of Credit Operations and Senior Manager of E-Commerce, successfully launching the ProtectBuy program and implementing a spend-based relevancy offer ranking model that significantly improved customer engagement. Educational achievements include an MBA from Lake Forest Graduate School of Management and dual Bachelor of Science degrees in Business, Marketing, and Operations Management from Indiana University Bloomington and Kelley School of Business.