Mary Ann Kowalczyk

Mary Ann Kowalczyk is an accomplished professional with extensive experience in process management, organizational change management, and instructional design across various industries. Currently serving as Principal in Process Management and Organizational Change Management at Discover Financial Services since March 2018, Mary Ann conducts change impact analyses and partners with program teams to enhance user adoption of Corporate Risk Management initiatives. Previous roles include Learning Consultant at Sears Holdings Corporation, where Mary Ann demonstrated the effectiveness of training programs through sales data analysis, and eLearning Instructional Designer at Mariano's Fresh Market, developing comprehensive eLearning courses. Holding a Master's Degree in Training and Development from Roosevelt University and a Bachelor's Degree in Operations Management and Information Systems from Northern Illinois University, Mary Ann combines educational qualifications with a robust professional background to drive organizational effectiveness and employee readiness.