Hayden Johnston is a seasoned professional with over a decade of experience in customer success at Discovery Education, serving in various leadership roles since April 2011. As Senior Manager of Partner Success, responsibilities include managing a $14 million portfolio across North America, achieving an 88% renewal rate, and generating over $3 million in new business in 2017. Initiatives led include the development of department-wide reporting tools and onboarding processes, as well as participation in corporate social responsibility programs like Discover Your Impact Day and Creating Change. Prior experience includes teaching roles at Chicago Public Schools and Francis W. Parker School, combined with a solid educational background featuring a Bachelor of Applied Science in International Economics from Miami University and a Master of Education in Curriculum and Instruction from the University of Illinois Chicago.
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