Disney
Craig Cleaver is an experienced professional in the entertainment and technology sectors, currently serving as the Director of Domestic & International Support and Operations at The Walt Disney Company since January 2020. In this role, Craig oversees Tier 3 global customer support and incident management for Disney Streaming, enhancing viewer experience support channels across multiple brands including Disney+, Star+, ESPN+, and Hulu. Prior to this, Craig held significant roles such as Sr. Manager of Viewer Experience at both Disney Streaming and Hulu, and Manager of Creative Operations at T-Mobile. Craig's extensive background also includes key positions at Microsoft, where contributions were made to Xbox Live Broadcast Solutions and Microsoft's Video Marketplace. Earlier career experiences include visual effects production at Pinnacle Studios, production management roles at various entertainment companies, and assisting in production for projects such as Space Jam and Frasier. Craig holds a Bachelor’s degree in Broadcast Journalism with High Distinction from the University of Nebraska-Lincoln, along with minors in Film, Economics, and History.
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Disney
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The Walt Disney Company (Disney) is an American multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California. Disney was originally founded on October 16, 1923, by brothers Walt and Roy O. Disney as the Disney Brothers Studio; it also operated under the names the Walt Disney Studio and Walt Disney Productions before changing its name to The Walt Disney Company in 1986. Early on, the company established itself as a leader in the animation industry, with the creation of the widely popular character Mickey Mouse, who is the company's mascot, and the start of animated films. Together with its subsidiaries, The Walt Disney Company is a diversified worldwide entertainment company with operations in the following business segments: Media Networks; Parks, Experiences and Products; Studio Entertainment; and Direct-to-Consumer & International. In October 2020, the Company announced a strategic reorganization of their media and entertainment businesses to accelerate the growth of their direct-to-consumer strategy. The operations of the Media Networks, Studio Entertainment and DTCI segments were reorganized into four groups: three content groups (Studios, General Entertainment and Sports), which are focused on developing and producing content that will be used across all of their traditional and DTC platforms and a distribution group, which is focused on distribution and commercialization activities across these platforms and which has full accountability for media and entertainment operating results globally. The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies families have come to love for over 90 years.