Ed Thompson

Ed Thompson is a Customer Experience Manager for Disney+ EMEA at The Walt Disney Company, where they focus on delivering simple, speedy, and seamless service. With a strong background in offshore outsourcing, contact center operations, VOC, and CRM, Ed has a proven track record of meeting challenging service levels while maximizing cost effectiveness. Prior to their current role, Ed held various positions at Cineworld Cinemas Ltd, including Head of Customer Experience. Ed earned a Bachelor of Arts in Politics from the University of York and a Graduate Diploma in Law from the University of Law.