Martin Pott

Martin Pott has extensive experience in customer experience management across various major companies in Latin America and the Americas. Currently serving as Director of Customer Experience for The Walt Disney Company since August 2020, Martin oversees customer experience for Disney+ and Star+ in the Americas, with prior roles including Director and Senior Manager for customer experience at Samsung Electronics. Martin's background also includes significant positions at Microsoft and Nokia, where responsibilities spanned customer service account management, care operations, and sourcing management. Martin holds a Bachelor's degree in Business Economics from Universidad Torcuato Di Tella.