Tess N. is a seasoned professional with extensive experience in marketing, customer engagement, and data integration, currently serving as Manager, Direct Channel Strategy & Activation - Customer Engagement at The Walt Disney Company since August 2012, after a decade at Disney Vacation Club. In this role, Tess N. leads a team focused on delivering effective marketing communications across multiple lines of business, optimizing customer experiences, and implementing process efficiencies. Prior roles at The Walt Disney Company include Customer Engagement Campaign Delivery Manager III and CRM/Customer Engagement Campaign Delivery Manager II, where Tess N. developed and executed comprehensive marketing strategies and enhanced campaign delivery processes. Tess N. also has a background in data analysis and solution implementation from earlier positions at Disney Vacation Club, G&G Advertising, and Accountants on Call, along with academic credentials, including a Bachelor's degree in Marketing from Bradley University and a Master's degree in Information Technology Management from Webster University.
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