Distress Centre Calgary (DCC) provides 24 hour crisis support, professional counselling, and 211 referrals to hundreds of community, social, government and health resources - all at no cost.  DCC ensures that everyone has a place to turn to in a time of crisis. For 50 years DCC has provided a critical service to every citizen in Calgary and area.

24 Hour Support: If you need to talk, Distress Centre is here to listen. Anyone can contact Distress Centre 24/7 by phone, text or chat. All conversations are confidential. Phone or text 403-266-HELP (4357) or chat online at distresscentre.com

Youth support: ConnecTeen is Distress Centre’s youth peer support service, offering youth a choice in how to connect with our volunteers. 24 hour support is offered by phone, text and chat and peer support is available from 3-10pm on weekdays and 12-10pm on weekends. www.CalgaryConnecTeen.com

211 24 Hour Information & Referral Service: Dial 2-1-1, text INFO to 211 or visit ab.211.ca and click “live chat.”

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Distress Centre Calgary

Distress Centre Calgary's headquarters in Calgary, Canada

Karen Gallagher-Burt Msw

Nataliya Haurylenka

Richard Mugford

Fitore Bajraktari

The Contact Centre Team at Distress Centre Calgary plays a vital role in providing round-the-clock crisis support and connecting individuals with essential resources. This team handles inbound calls, texts, and online chats to offer immediate emotional support and crisis intervention. They also manage the 211 information and referral service, guiding individuals to appropriate community, social, government, and health resources. The team ensures that each contact is handled with empathy and confidentiality, helping to create a safe space for those in distress.

Contact Centre Team

The Administrative and Coordination Team at Distress Centre Calgary ensures smooth and efficient operations within the organization. They manage daily administrative tasks, coordinate office activities, and provide essential support to both the staff and the executive management. Their responsibilities encompass overseeing reception duties, handling communications, maintaining schedules, and assisting with the organization of events and programs, thereby enabling the Centre to deliver its critical crisis support services effectively.

Distress Centre Calgary

Org chart

Teams

Contact Centre Team

Administrative and Coordination Team

Offices

Distress Centre Calgary

Org chart

Teams

Contact Centre Team

Administrative and Coordination Team

Offices

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