Contact Centre Team

The Contact Centre Team at Distress Centre Calgary plays a vital role in providing round-the-clock crisis support and connecting individuals with essential resources. This team handles inbound calls, texts, and online chats to offer immediate emotional support and crisis intervention. They also manage the 211 information and referral service, guiding individuals to appropriate community, social, government, and health resources. The team ensures that each contact is handled with empathy and confidentiality, helping to create a safe space for those in distress.