Glenn McCormack is a seasoned executive with extensive experience in customer service, operations, and management across various industries. Currently serving as Vice President of Client Experience at The Credit Pros, Glenn has held multiple leadership roles, including Experienced Operations Executive at Distributel and Director at Qualfon, where operational practices were refined to enhance efficiencies. Previous achievements include generating over $5 million in cost reductions at Reliance Home Comfort and overseeing 37 sites as Vice President of Operations at GoAmerica, Inc. Additionally, Glenn managed a substantial team at AOL, leading to a 23% lift in customer acquisition, and contributed to significant revenue generation at ICT Group through effective BPO operations management.
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