Joanna Mejia

Joanna Mejia has extensive work experience in various roles within the telecommunications industry. Joanna currently serves as the Customer Journey Design & Solutions Head at DITO Telecommunity Corporation, where they oversee customer experience and solution design. Prior to this, they were the QA and Delivery Head at the same company.

Joanna previously worked at Globe Telecom as a Senior Manager from 2019 to 2020. Before that, they held the position of Customer Strategy and Customer Experience Manager at AIA-Philam Life from 2017 to 2019.

Joanna spent a significant portion of their career at Smart Communications, Inc., where they held multiple roles. Joanna was the CLM Operations Head, responsible for overseeing marketing campaigns and generating revenue. Joanna also served as the Customer Value Management Operations - Design Head and the Self Service Management - Solutions Head, working on projects to increase customer satisfaction and migrate transactions to self-service channels. Joanna started at Smart Communications, Inc. as a Social Media Specialist and later took on roles as Self Service Solutions - Senior Supervisor and Self Service Development Supervisor.

Joanna began their career as a Research and Development Specialist at Smart Communications Inc. in 2010 and worked as a Business Services and Development Supervisor from 2008 to 2010.

Before joining the telecommunications industry, Joanna worked as a Business Development Manager at Experience Commerce and as a Business Development Officer at Mobile Arts Inc.

Overall, Joanna has a diverse range of experience in customer experience, project management, and business development within the telecommunications industry.

Joanna Mejia completed their Bachelor of Science degree with a major in Banking and Finance from Polytechnic University of the Philippines from 1997 to 2001. Prior to that, they attended Southeastern College from 1993 to 1997, although the degree and field of study are not specified. In addition to their formal education, they have obtained certifications in Agile Coaching from Development Dimensions International in June 2015, and in Becoming a 5-Star Organization Leader from Catalyst360 Training & Consultancy in April 2015.