Sanjay Shedge

Sanjay Shedge is an accomplished professional with extensive experience in technical customer service and management across various industries. Currently serving as the Executive Director of Technical Customer Service at Diversey Inc since September 2004, Sanjay specializes in ensuring efficient after-sales service and support while mentoring and developing franchise teams. Previous roles include Service Manager at Hero Honda, where the focus was on customer satisfaction, and Refrigeration Officer at Hindustan Unilever Ltd, overseeing cold-chain services in the western zone. Sanjay's educational background includes a PCGBM from XLRI Jamshedpur, a certification in Customer Relationship Management from the Indian Institute of Management Bangalore, and various additional qualifications in Lean Six Sigma, ERP implementation, and consumer law.