DKN Hotels
Erik Collay serves as General Manager at DKN Hotels since March 2012, with prior roles including Assistant General Manager at SpringHill Suites by Marriott, Hilton Garden Inn, and Hampton Inn & Suites. Responsibilities encompass hotel accounting, staff training, management system oversight, customer service enhancement, and operational leadership. Experience includes a progression from Front Desk Supervisor and Sales Coordinator at Hyatt Place, where key duties involved administrative support, customer relationship management, and team training. Earlier career experience includes a role as Customer Service Manager at Burlington Coat Factory, focusing on cash handling and maintaining customer service goals. Erik holds degrees in Hotel Revenue Management from Cornell University and an Associate of Arts in Graphic Design from The Art Institute of California-Los Angeles.
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DKN Hotels
Headquartered in Irvine, California, DKN Hotels is a leading hotel and hospitality management company, offering comprehensive hotel management services ranging from property development to revenue optimization. Since its early beginnings in 1984, DKN Hotels has grown into a fully-integrated owner, developer and manager of well-regarded hotels – a trusted leader that has cultivated the ability to achieve steady, sustainable growth among its portfolio of primarily select-service hotels. Properties managed by DKN Hotels consistently outperform the competition in revenue, customer service, and employee satisfaction, an achievement that we credit to our unique company culture, which is guided by our shared set of values: Financial Success, Innovation, Teamwork, Leadership, Value and Respect for each other, Customer Service, and, last but not least, a healthy dose of Fun. Each day, we strive to make a positive difference in the lives of everyone we come into contact with, be it guests, owners, or external partners.