Erik Collay

Erik Collay serves as General Manager at DKN Hotels since March 2012, with prior roles including Assistant General Manager at SpringHill Suites by Marriott, Hilton Garden Inn, and Hampton Inn & Suites. Responsibilities encompass hotel accounting, staff training, management system oversight, customer service enhancement, and operational leadership. Experience includes a progression from Front Desk Supervisor and Sales Coordinator at Hyatt Place, where key duties involved administrative support, customer relationship management, and team training. Earlier career experience includes a role as Customer Service Manager at Burlington Coat Factory, focusing on cash handling and maintaining customer service goals. Erik holds degrees in Hotel Revenue Management from Cornell University and an Associate of Arts in Graphic Design from The Art Institute of California-Los Angeles.