Kevin Sullivan

Kevin Sullivan's work experience spans over several decades, beginning in 1985 with their role as a Field Service Engineer at Olivetti North America. During this time, they installed and maintained banking branch automation equipment, received specialized training in data-communications, and installed Local Area Networks.

In 1997, they joined EMC Corporation as a Product Support Engineer, where they were responsible for remote diagnosis of hardware problems on Symmetrix High End Data Storage Devices. Kevin also provided tech support for Field Engineers and assisted customers with various host type issues. Kevin held this role until 2001, after which they became a Product Support Engineer Shift Leader, directly responsible for escalations to Level 2 tech support and engineering. Kevin also mentored and trained junior Product Support Engineers and assisted with performance assessments.

In 2005, Kevin transitioned to the role of Supervisor: L1 Tech Support at EMC, where they led a team of 25 individuals and ensured Service Level Agreements were met for Symmetrix, EMC's flagship product line. After two years, they joined Dell EMC in 2008 as a Technical Support Engineer, providing assistance to mainframe customers with EMC Mainframe software applications. Kevin later became a Technical Account Manager, responsible for managing customer accounts and providing technical support.

Kevin's most recent work experience is with Doble Engineering Company, where they have been a Technical Support Engineer II since 2016. Further details about this role, including start and end dates, are not provided. However, based on the chronological order of the information, it can be assumed that they are currently still employed at Doble Engineering Company.

Kevin Sullivan has a diverse education history. Kevin obtained a BS degree in Business Administration from Becker College, where they studied from 2010 to 2013. Prior to that, in 2008, they obtained a certification in Windows Server 2007 from the NEW HORIZONS Computer Learning Center. In 1983, they earned an Associate's degree in Computer Electronics from Middlesex Community College. Kevin also attended Waltham High School from 1977 to 1980.

In addition, Kevin has obtained a certification called "EMC Proven: Information Storage Technologies" from EMC Corporation. However, the specific information regarding when they obtained this certification is not provided.