Heitor Henrique

Heitor Henrique's work experience begins with their current role at Dock, where they work as a Software Support I (CSOps). In this position, Heitor is responsible for handling customer inquiries and issues through Zendesk and JIRA. Heitor also collaborates with other teams, documents processes, assists with backlog management, and strives to automate and improve overall efficiency.

Prior to their current role, Heitor worked at ITA Ventures as an Application Support Analyst. In this position, they contributed to the maintenance and evolution of systems by conducting requirements analysis, documenting software specifications, assessing the impact of proposed changes, identifying critical points in applications, and suggesting improvements. Heitor also collaborated with the development team, including clarifying technical questions and aiding in the implementation of changes. Additionally, Heitor performed test scenario creation, execution, and analysis to validate bug fixes and new functionalities, as well as optimize application performance.

Before ITA Ventures, Heitor held roles at Vivo (Telefônica Brasil). Initially, they worked as an Analyst de Pós-venda, where they tracked warranty processes, provided customer support, and resolved issues. Later, they transitioned to the role of an Analyst de Relatórios, where they focused on monitoring and analyzing reports.

Overall, Heitor Henrique's work experience showcases their skills in software support, application maintenance, requirement analysis, documentation, team collaboration, customer support, and performance optimization.

Heitor Henrique has a diverse education history in the field of Information Technology. Heitor started their education in 2013 at Senac São José dos Campos, where they pursued a Curso Técnico Integrado in Tecnologia da Informação. Heitor studied there until 2015.

In 2015, Heitor Henrique enrolled in an English course at Wise Up, which they completed in 2016. This course was unrelated to their field of study in technology.

Later on, in 2022, Heitor Henrique attended Estácio, where they pursued a degree in Análise e Desenvolvimento de Sistemas. Heitor completed this degree in 2024, focusing on technology and information.

In addition to their formal education, Heitor Henrique obtained several certifications. Some of their certifications include Fundamentos do Suporte Técnico (obtained in July 2023 from Google), Prevenção a Lavagem de Dinheiro e Combate ao Financiamento do Terrorismo (obtained in June 2023 from Dock), Cibersegurança para Profissionais de TI (obtained in March 2023 from LinkedIn), SQL Server: Formação Básica (obtained in March 2023 from LinkedIn), and more. Heitor has a strong emphasis on acquiring certifications in various subjects related to their field of interest, which is information technology.

Overall, Heitor Henrique has a solid educational background in technology, with a combination of formal education and relevant certifications that demonstrate their commitment to continuous learning and professional growth.