Eliana García Cala

Eliana García Cala has over six years of work experience in various roles. In 2021, they began their current position as Senior Customer Advocate at Docketwise. In 2020, they worked as a Customer Support Specialist at 24-7 Intouch, where they built an empathy relationship with each client to resolve issues effectively through phone and achieved 95% weekly customer satisfaction based on 87% completed surveys. In 2019, they worked as a Sales Representative at Colombian Journeys, where they achieved contracts with local suppliers for unique and special rates and designed and managed the lifecycle of the tourism packages for groups. In 2017, they worked as an Operations Team Leader at Pure Travel Group, where they lead the company’s efforts to achieve the Tour Cert Certification. From 2015 to 2017, they worked at Alcaldía Mayor de Bogotá, where they managed and implemented the Environmental System Policy, coordinated the administrative task associated with the Local care center for attention to victims of the armed conflict in Colombia, and organized the daily assistance’s demand of the Local Care Center for victims of the armed conflict in Colombia. Additionally, from 2015 to 2017, they worked as an Administrative Assistant at Heel | Sew Quik, where they designed and oversaw the onboarding process of new employees, assisted with the optimal operation of machinery and equipment, and prepared the document folder for the new employee.

Eliana García Cala completed their high school diploma at Instituto Colombo Sueco between 2004 and 2009. Eliana then went on to pursue a degree in Business Administration and Management, General at Universidad Santo Tomás, which they completed in 2015. Eliana has also obtained several certifications since then, such as Critical Thinking and Fundamentos del servicio de atención al cliente from LinkedIn in 2021, Introduction to User Experience Design from Coursera in 2020, Inbound Marketing from HubSpot Academy in 2020, Design Thinking from Cámara de Comercio de Bogotá in 2020, Gerencia de Proyectos PMI from Universidad Cafam in 2017, Duolingo Italian Fluency: Beginner (Estimated) from Duolingo in 2016, Formulación de Planes de Negocio from SENA in 2013, and Gamification applied to business models from Coursera in 2012.