Monika Zaremba

Monika Zaremba is an experienced Global Customer Success Project Manager at Docplanner since September 2015, specializing in developing customer success strategies and improving customer journeys. With a strong background in project management and team leadership, Monika has effectively managed customer success projects globally, ensuring adherence to quality standards and deadlines. Previously, Monika held various roles at Idea Money S.A., where responsibilities included building and overseeing customer service teams and implementing new procedures to enhance customer satisfaction and performance metrics. Earlier career stages included positions at Bibby Financial Services Polska and Sygma Bank Polska, focusing on customer service and debt collection. Monika holds a Master's degree in Pedagogy from Katolicki Uniwersytet Lubelski Jana Pawła II and a postgraduate diploma in Personnel Management from Krakow University of Economics.