Jérémy Héritier

Jérémy Héritier currently serves as Senior Engineering Manager for Customer Success at Doctolib since September 2020, leading engineering teams to enhance customer care experiences and ensuring a smooth user journey. Prior roles at Doctolib include Engineering Manager, where responsibilities involved defining customer care performance strategies, setting quarterly objectives, and creating technical visions. Previously, Jérémy worked at DiliTrust as Product and DevOps Lead, focusing on maintaining ISO 27001 certification and implementing DevOps best practices. At Index Exchange, positions included Team Leader and Scrum Master, overseeing team integration and product development, alongside responsibilities as Technical Product Owner managing client needs and project backlogs. Earlier experiences include roles at CS Communication and Systems Canada, Casale Media, Rolls-Royce, and Airbus, complemented by advanced degrees from CentraleSupélec and Polytechnique Montréal in relevant engineering fields.