Lidia Lukas

Lidia Lukas is a seasoned professional in customer journey strategy and sales operations, currently serving as the Customer Journey Strategy & PMO Lead at Doctolib since March 2021. In this role, Lidia leads strategic initiatives to enhance the customer experience, facilitates collaboration between global and local teams, and defines tooling requirements for product support. Prior to this, Lidia was the Global Sales People Strategy Manager, where responsibilities included improving sales satisfaction and developing incentive models. Lidia's extensive experience at Groupon spanned a range of leadership roles, including Head of Sales Operations & Analytics for Germany and Poland, where Lidia implemented sales processes and commission models. Lidia started a career at IBM Deutschland GmbH, where internships in various departments laid the groundwork for a diverse skill set. Lidia holds an MBA from FOM University of Applied Sciences and a Bachelor's degree in International Business Administration from The Berlin School of Economics and Law.