Liv Jefferies

Liv Jefferies is an experienced professional with a strong background in customer service and healthcare administration. Currently serving as a Service Desk Analyst, Data Administrator, and Patient Experience Coordinator at Doctor Care Anywhere since July 2020, Liv excels in managing inbound patient calls, liaising with healthcare providers, and resolving queries while ensuring a high level of patient satisfaction. Previous experience as a Customer Services Advisor at Rapidcare Medical involved handling a high volume of patient requests and working closely with healthcare professionals. A position as a Telesales Agent at Niagara Healthcare Limited included outbound calling and data management. Liv’s early career at Hobbycraft provided foundational customer service skills through till training and stock management. Education was completed at The College of Richard Collyer.